Refund Policy
General Refund Policy
Because every item is printed on demand, once production has started, we do not accept returns or exchanges for:
- Wrong size chosen
- Buyer’s remorse
- Changing your mind
- Personalized items
Refunds or Replacements Are Offered ONLY When
- The product is defective
- The print is of poor quality
- The order is incorrect (wrong item, wrong size sent)
- The product arrives damaged
Claims must be submitted within 14 days of receiving the item with proof of damage. We will make a replacement if the damage was caused during the production of the item.
How to Submit a Claim
Email us through our contact page with:
- Order number
- Photos of the issue
- Description of the problem
We will coordinate with the carrier to provide a replacement or refund when appropriate.
Lost Packages
If a package is lost:
- We will investigate with the carrier
- If confirmed lost, we may issue a replacement depending on the carrier's investigation
- No refunds for incorrect addresses provided by the customer
You can send us your inquiry to info@imblossom.ca